Privacy Policy and Personal Data Protection Policy

Dear visitors and customers, your privacy is extremely important to us. At Syrve.rs we value the trust you place in us and strive to protect all personal data you share with us. Our goal is for you to feel safe when purchasing products on our website, knowing that your information remains confidential and protected.

By using the website, you agree that our website collects your personal data in accordance with the Law on Personal Data Protection ("Official Gazette of RS", No. 87/2018) and other applicable regulations. If you do not agree to the collection of your personal data, you must stop using our website and its services.

The owner of the Syrve.rs website is the company ITMATHICS DOO BEOGRAD-ZVEZDARA.

In the event that our website contains links to other websites, we ask you to review the privacy policies on those websites. ITMATHICS DOO BEOGRAD-ZVEZDARA has no control over the content of other websites, and therefore we cannot be held responsible for the protection of your privacy when visiting other sites.

1. What data we collect

1.1. Data you provide to us

When making a purchase or registering an account on Syrve.rs, we request certain personal data from you in order to process your order and provide services:

• First and last name
• Delivery and/or billing address
• Contact phone number
• Email address

1.2. Data collected automatically

When you visit Syrve.rs, our system automatically collects certain information in order to improve your experience and the security of the website:

• the IP address of your device
• the browser type and information about your device (for example, the operating system)
• information about how you use our website — for example, which pages you visit, how much time you spend on a particular page, etc.

2. Collection and use of personal data

ITMATHICS DOO BEOGRAD-ZVEZDARA collects and manages personal data for the purpose of carrying out the sale and purchase of products and services from its own range, as well as for the purpose of realizing the legitimate interests of conducting business.

The purpose of collecting, processing and storing personal data is:

• the sale of products and services
• administration of contractual relationships
• managing and receiving complaints, objections and claims
• delivery of purchased products
• providing information about gifts, discounts, special offers and promotions
• sending non-commercial and administrative notifications

3. Access to personal data

ITMATHICS DOO BEOGRAD-ZVEZDARA takes technical and organizational measures to ensure that the collected data is processed only in accordance with the stated purpose. In addition to our employees, in order to provide certain services, we may transfer your data to third parties — our partners who provide services on behalf of ITMATHICS DOO (for example, courier service, IT partners, authorized service centers). In all these cases, our relationships with external partners are secured by contracts in accordance with the Law.

4. User rights

You, as a user and/or visitor of the website, have the following rights:

• Right of access: the right to request information from us about how we process your personal data, as well as the right to receive a copy of all data we hold about you.
• Right to update/correction: if any of your data is outdated or inaccurate, you have the right to request the correction and/or supplementation of this personal data.
• Right to erasure: you have the right to request that we delete all personal data we hold about you. However, in certain cases we may retain data necessary to fulfill legal obligations.
• Right to file a complaint: if you believe that we have violated your rights, you may file a complaint directly with us or with the competent state authority — the Commissioner for Information of Public Importance and Personal Data Protection of the Republic of Serbia.
• Right to restriction of processing.
• Right to data portability in accordance with the law.
• Right to withdraw consent to the use of personal data for marketing purposes.

You can exercise all of the above rights by contacting us. We will respond to your request or complaint as soon as possible, but no later than the period prescribed by law (usually 30 days).

5. Data controller

When using our website, the data controller is:

ITMATHICS DOO BEOGRAD-ZVEZDARA Dalmatinska 115, 11120 Beograd (Zvezdara), Srbija Phone: +381 11 422 04 08 Email: syrve@itmathics.rs

6. Personal data retention periods

We store personal data for as long as necessary to fulfill the purposes stated above. In doing so, we take into account the legal obligations for the storage of personal data.

7. Protection of your personal data

We apply technical and organizational security measures to protect your personal data from unlawful or unauthorized access or use, as well as from accidental loss or destruction.

8. Use of cookies

On our website we use so-called cookies. Cookies are small files that are stored on your electronic device when you visit our website. Cookies do not contain viruses, trojans or other malicious software.

You can read more about the use of cookies and the ways in which they are collected in our Cookie Policy.

9. Google Analytics

To measure traffic and improve the user experience, we use the Google Analytics service. Analytical cookies are set solely on the basis of your prior consent (via the cookie banner). The IP address anonymization function is active on our pages.

You can prevent Google from collecting data by installing the browser add-on: Google Analytics Opt-out Browser Add-on.

10. Newsletter

By entering your email address in the relevant section of our website, you can subscribe to receive the newsletter. Only the email address is used, and you can subscribe to or unsubscribe from the newsletter at any time.

In the event of any changes to this Privacy Policy, we will update this document on our website in a timely manner.